Employment Specialist
Job DescriptionPosition
Summary:
At Families Forward, Employment Specialists provide exemplary employment-focused case management services to assist individuals receiving TANF benefits to address barriers and achieve employment goals.
The caseload includes individuals considered job-ready and those with medical barriers.
Essential Job Functions:
Establishes trust and rapport with program participants.
Conducts comprehensive intakes to assist participants with an understanding and exploring their needs, strengths, interest, aptitudes, experience, and capabilities.
Partners with participants to jointly develop a service plan known as a Family Contract Amendment (FCA) which outlines their short-term and long-term employment and other goals which are consistent with their skills, interests, and preference as they related to work.
Meets regularly with participants (minimum once a month) on their caseload, documents progress towards goals, and provides an ongoing orientation to ensure that participants are clear on their TANF and program requirements.
Builds effective partnerships with external providers to ensure participants can access and utilize needed services and supports.
Maintains exceptional record keeping and documents all communication and contact with participants and external partners in FedcapCARES.
Makes requests for needed support services (childcare, transportation, educational services, and others) to the Office Family Independence (OFI) Support Services Unit in accordance with policies and procedures to assist participants with achieving the requirements of their FCA.
Upholds all agency policies and expectations in performing their job.
Runs report in FedcapCARES and use data to plan daily and weekly tasks.
Contact and reschedule participants who miss appointments with them.
Secures releases and builds effective communication with their participant's medical, behavioral health, and other providers.
May work with a targeted caseload focusing on a specific group or group such as two-parent families, individuals enrolled in higher education, and others.
Represents Fedcap with all stakeholders and in the community in a positive and professional manner.
Perform other related duties as assigned.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and
Experience:
Bachelor's degree or higher education and/or equivalent experience.
Demonstrated track record for providing exceptional customer service.
A valid driver's license is required.
Fluency in Arabic, Portuguese, Somali, French, or Lingala is a plus
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.
Equal Opportunity Employer#FAMILIESFORWARD Recommended Skills Arabic Behavioral Medicine Case Management Child Care Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
At Families Forward, Employment Specialists provide exemplary employment-focused case management services to assist individuals receiving TANF benefits to address barriers and achieve employment goals.
The caseload includes individuals considered job-ready and those with medical barriers.
Essential Job Functions:
Establishes trust and rapport with program participants.
Conducts comprehensive intakes to assist participants with an understanding and exploring their needs, strengths, interest, aptitudes, experience, and capabilities.
Partners with participants to jointly develop a service plan known as a Family Contract Amendment (FCA) which outlines their short-term and long-term employment and other goals which are consistent with their skills, interests, and preference as they related to work.
Meets regularly with participants (minimum once a month) on their caseload, documents progress towards goals, and provides an ongoing orientation to ensure that participants are clear on their TANF and program requirements.
Builds effective partnerships with external providers to ensure participants can access and utilize needed services and supports.
Maintains exceptional record keeping and documents all communication and contact with participants and external partners in FedcapCARES.
Makes requests for needed support services (childcare, transportation, educational services, and others) to the Office Family Independence (OFI) Support Services Unit in accordance with policies and procedures to assist participants with achieving the requirements of their FCA.
Upholds all agency policies and expectations in performing their job.
Runs report in FedcapCARES and use data to plan daily and weekly tasks.
Contact and reschedule participants who miss appointments with them.
Secures releases and builds effective communication with their participant's medical, behavioral health, and other providers.
May work with a targeted caseload focusing on a specific group or group such as two-parent families, individuals enrolled in higher education, and others.
Represents Fedcap with all stakeholders and in the community in a positive and professional manner.
Perform other related duties as assigned.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and
Experience:
Bachelor's degree or higher education and/or equivalent experience.
Demonstrated track record for providing exceptional customer service.
A valid driver's license is required.
Fluency in Arabic, Portuguese, Somali, French, or Lingala is a plus
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.
Equal Opportunity Employer#FAMILIESFORWARD Recommended Skills Arabic Behavioral Medicine Case Management Child Care Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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