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Teller

Company Name:
Biddeford Savings Bank
Position Type:
Part-time
POSITION SUMMARY:
This position provides excellent customer service; accurately and courteously processes customer transactions; maintains accurate cash and transaction records; understands the bank's products and services; recognizes and recommends additional bank products and services to meet customer needs; and helps build and maintain solid customer relationships. Contributes to the overall sales growth of the bank.
KEY RESPONSIBILITIES:

Customer Experience:
Provides the highest level of customer service, demonstrating "treating customers like owners"
Adheres to the Bank's Core Values and Service Standards
Provides prompt, courteous and efficient service to branch customers at the teller and drive-up windows, branch lobby and by telephone
Demonstrates ability to handle routine service issues independently
Refers customers to the appropriate bank personnel for more advanced problem resolution
Actively promotes the bank's services and products, answers questions, assesses customer needs and delivers services or refers to other bank personnel as appropriate
Performs other branch duties as required in order to exceed customer and bank expectations
May cross-train for other duties within the teller area
Meets or exceeds established objectives and standards for teller performance
Customer Transactions:
Processes customer deposit and withdrawal transactions (including night drop deposits)
Accepts and processes loan and mortgage payments
Cashes checks
Issues money orders, cashiers checks, gift cards and travelers checks
Issues or redeems savings bonds
Conducts transactions accurately and in compliance with established bank policies and procedures
Answers inquiries related to customer account balances and account activity
Provides customers access to safe deposit boxes
Refers customers to other bank personnel as appropriate
Maintains acceptable cash balancing record
Maintains teller work station and surrounding areas in good order
Security and Compliance:
Maintains acceptable cash limits:
Complies with all Federal and State banking regulations and all Bank and branch operating and security policies and procedures, including information security
Competencies:
Must maintain a positive attitude
Must be able to work as a team player
Must be able to communicate clearly by telephone and written communication
Must have good listening ability and skills
Must be able to prioritize and organize work flow
Must have good attention to detail
Must be able to handle multiple jobs
Must have the ability to think through a problem, following proper steps in finding resolution
Must be able to distinguish between various denominations of coin and currency.
Must be able to operate vault combinations
Must be professional in attire
Must be computer literate, with specific experience in word processing, spreadsheets, and bank application software
Other Requirements:
Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor
Must be able to sit or stand for extended periods of time while waiting on customers
Must be able to lift cash boxes and currency/cash bags of approximately 20 pounds
Must perform other duties as required
Education/Experience Required:
High school graduate.
1-2 years experience in sales or retail experience desirable.
Strong verbal and written communication skills required.
Excellent customer service skills
Positions reporting to this Position:
None

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